Refund policy

Returns

Our policy lasts 90 days. If 90 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please note that if you provide us with incorrect sizing information and your bracelet needs adjusting there may be an adjustment fee and we will ask you to cover the cost of postage.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@buyamedicalalert.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shelley@buyamedicalalert.com and send your item to: 5 Reffield Close Towcester GB NN12 6DZ.

Shipping

To return your product, you should mail your product to: 5 Reffield Close Towcester GB NN12 6DZ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance.