Frequently asked questions

How does a medical alert bracelet help me?

Quite simply IT COULD SAVE YOUR LIFE - in the UK and all over the world medical alert bracelets do just that EVERY DAY.

If you in an accident, alone and unconscious the only way you can communicate a medical condition or illness to life saving paramedics is with medical alert jewellery. Valuable time can be lost if they are unaware of the possible cause of your state or how any care they administer may adversely affect you.

Medical professionals, paramedics and first responders are trained to look for this life saving information. Help them out by making sure at the very least you have your condition on your tag.

Many people don’t wear a medical alert because they find them unattractive or drawing unnecessary attention to something personal that you might not want to share with everyone (Shelley is a case in point!). The ethos of this range is to make it a little more comfortable to wear a bracelet by introducing an element of style, but the primary role will always be to SAVE YOUR LIFE.

How do I know which bracelets will fit me?

We have a wide range of bracelets to suit all sizes and have listed the sizing information clearly for each product. All chain bracelets have extenders to enable you to adjust them to your preferred fit.See our bracelet size guide here for more guidance. If you are ever unsure it is safer to go up a size than down one.

What if I want my bracelet to be made smaller/larger?

All handmade bracelets can be made larger or smaller upon request

What information should be on my engraving?

We limit the text to two lines with a maximum of 20 characters per line. This ensures paramedics and first responders can quickly and easily need read your name and your condition.Your medical condition is the most critical single piece of information that will help medics determine the right treatment for you. We provide every customer with a free plastic coated I.C.E Card (In Case of Emergency) that can be kept in your wallet. The card has space for multiple conditions, next of kin details and any other information relevant to medics treating you.

What if I have more than one medical condition?

We provide every customer with a free plastic coated I.C.E Card (In Case of Emergency) that can be kept in your wallet. The card has space for multiple conditions, next of kin details and any other information relevant to medics treating you.For those with more than one medical condition we suggest that you simply engrave your name followed by ‘see ICE card in wallet’.

Can I get extra medical cards for my wallet?

Yes! – they are available to buy on the website listed under accessories for just £1.09 per card

Why don’t you offer a same day despatch service?

Quite simply because in almost every case your bracelet is being lovingly made to order by a small team, creating something for you and only you.